1. Are the branded sports shoes sold on STARTFITNES authentic?
Yes. We are an authorised reseller for multiple third-party sports shoe brands, and all footwear we supply is genuine with official sales permission.
2. How can I confirm my order?
Once payment is successful, you will receive an order confirmation email. If you cannot locate it, please check your spam folder or contact our support team.
3. Can I amend or cancel my order after payment?
You may contact us immediately for changes or cancellation before the parcel is dispatched. Once shipped, you will need to follow our return procedure after receiving the goods.
4. How do I select the right shoe size?
Please refer to the size chart shown on each product page. For sports use, we generally recommend selecting the larger size if you fall between two sizes. Feel free to email us for sizing advice.
5. How can I track my package?
After dispatch, a tracking number will be sent to your registered email. You can track delivery progress on the courier’s official website.
6. What should I do if my item arrives damaged or incorrect?
Take clear photos of the packaging and products, then email us within 30 days after delivery. We will resolve the issue via refund or replacement.
7. How long does a refund take to arrive?
Refunds will be initiated within 14 working days once we receive and verify your returned goods. The actual fund arrival time depends on your payment provider.
8. Do you ship to European countries?
Yes, we deliver to selected European destinations. Import duties and local taxes may apply and must be paid by the recipient.
9. How do I get customer support?
Please send an email to DamarisBrechlin98177@hotmail.com. We will reply within 2 working days.